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Privacy Policy


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Mstay respects the right to privacy of every individual who visits our site. This Privacy Policy explains how we use any personal information we collect about you and your rights to access and correct the personal information we hold about you. What personal information do we collect and how we will use it? We may collect the following information about you: – When you contact us using the using the “Subscribe” form on the website, we collect your name and email address that you provide. This information is used by us to provide you with information and special offers in relation to our accommodation. – When you book a room using our website we collect your title, first name, surname, address, email address, telephone number and payment card details. This allows us to hold the room for you, identify you on arrival at a Mstay accommodation and contact you in relation to your stay with us. – At various points it is possible to register with Mstay. We collect your title, first name, surname, address, email address, telephone number and a password. This allows us to identify you when you return to the site and means you do not need to enter this information when booking a room. – When you visit the site, we log the IP address of the machine you use to access our site. The IP address is a unique number that is used on the Internet to identify a unique computer for the purposes of allowing computers to communicate with each other.


We may disclose your personal information to other entities connected to Mstay and to service providers for the purpose of providing services to you, for example the processing and fulfilment of your room booking, the processing of your payment details and the provision of support services. In addition, we may disclose your information to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets). We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers). Where personal information is processed on our behalf by third parties (such as for the purposes of processing your room booking), we will ensure that they keep your information secure.


A cookie is a small piece of information that is placed on your computer, and is used to differentiate you from other users accessing our site. We may use the following types of cookie on our site: Session cookies. These help us to transfer information across pages of our site to avoid you having to re-enter them, and allow you to access stored information (for example information provided by you when you register). Persistent cookies. These cookies remain valid across visits, and can be helpful in avoiding the need for you to enter the same information on each visit to our site. These help us to: – Store information about your preferences, and so allow us to customise the site according to your individual interests; – Compile anonymous statistics around how our site is used to help improve our service (including for example information on the type of web browser that you are using, the operating system that your computer uses, and (where applicable) the link that you followed to get to our site); – Speed up your searches; and – Recognise you when you return to our site. Third Party cookies. These are used by third parties selected by us in relation to the content, use and running of our site. These cookies may also help to serve advertisements and track responses to these adverts on an anonymous basis. They may also help tailor the content of our site to your preferences, control how often you are shown a particular advertisement, provide us with anonymous data regarding site use and access, and provide security within transactions. The information generated by these cookies about your use of the site (including your IP address) may be transmitted to and stored on servers, and processed by staff, outside the European Economic Area. This information may also be transferred to other third parties where required by law, or where such third parties process the information on behalf of others. For more information about cookies, please visit www.allaboutcookies.org or refer to the documentation provided with your web browser software. You can set your browser not to accept cookies and www.allaboutcookies.org tells you how to remove cookies from your browser. However please note that certain features of our site require cookies in order to function.


Mstay takes the security of any personal information we hold very seriously. Where necessary, and in common with other websites, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. You can tell when SSL is in use by the presence of a small “padlock” symbol in the status bar of your web browser. In addition, our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users. All of our servers are housed in a secure environment with high levels of physical security.


We would like to keep you informed of Mstay news and offers by post, phone, email, text and other electronic means. If you have agreed to receive such marketing communications you may opt out or change your marketing preferences at any time by emailing us info@mstay.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it.


You have the right to request a copy of the personal information that we hold about you. To obtain a copy of this information please contact us at info@mstay.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate please contact us at info@mstay.co.uk


This site contains links to other websites. This Privacy Policy only applies to this site so when you link to other sites you should read their privacy policies.


We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated in April 2011.


If you require further information or have any questions regarding this Privacy Policy, then please email: info@mstay.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it.


This site is operated by Mstay. The following accommodations are affiliated to Mstay

  • MStay Golders Green

  • MStay 39 Studios

  • 88 Studios Kensington

  • Haverstock Hotel

  • MStay 146 Studios

  • MStay Hotel 43

  • MStay Hyde Park Hotel

  • MStay Russell Court Hotel

  • MStay West Hampstead

  • 198 Suites

  • 274 Suites

  • Mstay Waterloo